Frequently Asked Questions
Everything you need to know about your Muse Beauty experience.
Are your products cruelty-free and vegan?
Yes, Muse Beauty is committed to ethical beauty. 100% of our products are cruelty-free, and we offer a wide range of vegan-certified options clearly marked on each product page.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for opened cosmetics?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type or tone, you can return it for a full refund or store credit, even if it has been lightly used.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer professional discounts for makeup artists?
Yes! We have a Muse Pro program that offers exclusive discounts to certified industry professionals. You can apply via the 'Pro Program' link in our website footer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.